To truly succeed, you need a clear purpose, and everyone in
your organization must know it. Yet too often a quest for money and
short-term success gets in the way. The dangerous practice of
focusing on profits instead of purpose has long-lasting, negative
ripple effects for your workplace.
In August of 2006, three executives at Comverse Technology
Inc. failed to learn the lessons of the Enron scandal. They were
charged with falsifying and manipulating data to increase their
stock options. Also that year, Thomas Coughlin, the former number
two executive at Wal-Mart, was sentenced to 27 months of home
confinement for felony theft and wire fraud.
These high profile people had so much going for
them—including plenty of income—but they suffered loss
and disgrace because they focused more on money than maintaining a
clear, moral purpose.
Straying away from a clear purpose happens everywhere. Think
about places where managers take credit for ideas generated by
co-workers. It’s not long before people stop sharing ideas
with them. Or, if we take shortcuts to get ahead, it’s very
easy for our reputation to get tarnished. In general, we
don’t like doing business with people or organizations when
they take shortcuts on integrity.
So how does purpose relate to long-term
success?
Nikos Mourkogiannis, author of the book Purpose: The
Starting Point of Great Companies, outlines four leadership
ideals that inspire companies to long-term success. Mourkogiannis
calls these ideals “moral purposes.” He writes
“Most stories about wealth creation and success are far
easier to understand when we recognize the part that moral purpose
played.”
The four areas of moral purpose as identified by Mourkogiannis
are:
Altruism: Care for the staff / Care for the
customers
Heroism: The drive to win and to
achieve
Excellence: The pursuit of quality
Discovery: An attempt to approach each
situation freshly
Mourkogiannis writes,
“When no clear moral purpose is articulated, a company
acquires a de facto amoral purpose: Expediency. It then
becomes the kind of company that professes, ‘We are here only
to make money.’ This can be very successful in the short run,
but companies without a clear moral purpose cannot endure; they do
not survive the changes they will face in their markets or business
environments.
It may seem counterintuitive, but when success for the sake of
success becomes our focus, the chances of long-term success are
greatly reduced.
A friend of mine, Julie Larson, recently founded an
Entrepeneur Think-Tank Co-op in Meridian, Idaho. To become a
member, one condition is that business owners subscribe to the Five
Laws of Stratospheric Success as outlined in Bob Burg’s
best-selling book, The Go-Giver.
When asked to sum up the Five Laws, Larson replied
“business isn’t about you ... it’s about serving
other people. When you focus on other people, those people take
care of your business. It’s like what Zig Ziglar says. When
we’re able to help other people achieve their goals and
dreams, it enables us to be able to achieve our goals and
dreams.”
This principle is usually thought of in terms of serving
customers, but Larson says it also has internal application. In
other words, for managers and leaders to achieve their long-term
goals they need to find out what their team members’
strengths and passions are and capitalize on them.
“It’s possible get by without doing that,” she
says, “but you won’t ever soar and achieve
stratospheric success.”
So what’s your company’s purpose? Is it clear? Is
it communicated? Is your organization committed to it?
When you sit down to clarify your purpose, be specific.
It’s gotten to the point where I have to stifle my tendency
to shake my head when I see a company’s purpose is to
“maximize shareholder value.” First, it’s
cliché. Second, it’s non-specific. Third, it focuses on
money. And fourth, it focuses only one of the many stakeholders
involved in the organization.
Your driving purpose should address the whole picture. As W.
Edwards Deming said, “The purpose for any organization is for
everyone to gain—stockholders, employees, suppliers,
customers, community, the environment—over the long
term.”
Obviously, organizations must be profitable or they
won’t survive. But many business owners have discovered that
profits are something that follows them if they simply operate with
good business practices and a sound, moral purpose.
What Julie Larson is doing in Idaho is setting up a co-op in
which business owners must have a clear, moral purpose in order to
join. With that focus, she’s creating the conditions for them
to have better long-term success.
Have you identified your clear, moral purpose? It may not
result in flash, glitter, and fame, but if you desire long-term
success, your adherence to a clear, moral purpose will be the path
that takes you there.